Return & Refund Policy

1. Order Cancellation

Cancellation requests will be accepted subject to the following terms:

Unpaid Orders

Orders pending payment can be canceled directly via your account page, or you may reach out to our customer support team for help.

Paid Orders

Fully paid orders qualify for cancellation and complete refunds if requested within 48 hours after checkout. Once your order enters fulfillment processing or has been dispatched, cancellation will no longer be available.

To cancel a paid order, kindly contact us promptly via email: service@stearus.com

2. Return & Exchange Terms

We support returns and exchanges within 30 days counting from the date you receive your clothing goods.

Return Requirements

Your item is eligible for return or exchange only if all criteria below are met:
  • Merchandise remains unworn, unwashed and in saleable condition
  • All original tags, labels and protective packaging stay intact
  • Return application is submitted within the 30-day window after delivery
  • Valid purchase documentation is provided

    Returns sent without prior written authorization will be rejected.

    Customized and personalized goods are non-refundable unless they arrive defective or shipped incorrectly.

3. Steps to Submit Return or Exchange Request

Send an email to service@stearus.com including the information listed below:
  • Complete order number
  • Specific items you intend to return or exchange
  • Clear, detailed explanation for your application
  • Pictures or videos (necessary for damaged, defective or mismatched goods)
After your application gets approved, we will supply the official return address. Please ship the items within 7 days upon approval and forward the tracking number to us for delivery tracking.

4. Return Shipping Fees

Charged to Customer

When returns arise from personal preference, including changed mind, wrong size/color selection or unsatisfied style, all return delivery expenses shall be borne by the buyer.

Approximate return freight: €3–€10 per piece, subject to product dimensions, weight and destination.

Covered by Merchant

If items arrive defective, damaged in transit or inconsistent with your order description, we take charge of all return shipping costs. You can choose a replacement, exchange service or full refund.

5. Refund Procedure

After we receive and inspect returned merchandise:
  • Funds will be returned to your original payment channel within 5 working days
  • A confirmation email will be sent once the refund is processed

    The actual arrival time of funds relies on the processing speed of your bank or payment service provider.

Partial Refund Circumstances

Only partial refunds can be offered under situations as follows:
  • Goods are damaged caused by improper use or maintenance by the customer
  • Original tags, labels or packaging are lost or impaired
  • Visible wear, modification or washing traces are found on the item

6. Delayed or Missing Refunds

If you fail to receive the refund within the expected period:
  • Recheck your payment account, since different financial institutions have varied processing cycles
  • Get in touch with your bank or credit card issuer, as fund posting delays may occur

    If the problem persists after 10 working days, please email us at service@stearus.com

7. Contact Information

For enquiries about order cancellation, returns, exchanges and refunds:

Phone: +1 (989) 682-2410

Email: service@stearus.com