Shipping Policy
Thank you for your order! We commit to delivering your clothing items efficiently and dependably. Please review the guidelines below covering order processing, shipping timelines, tracking and delivery terms.
Order Processing
Most orders will be processed within 1–3 business days once payment is verified.
Processing durations may be extended during peak shopping cycles, including holidays, seasonal campaigns and major sales events. You will receive a shipment confirmation email right after your parcel is dispatched.
Shipping Options & Estimated Delivery Times
We supply various shipping solutions to match different demands:
Standard Shipping (United States)
Estimated transit time: 3–7 business days
The assigned courier will differ according to your delivery location.
Expedited Shipping
Estimated transit time: 2–4 business days
This service is available at checkout with an extra shipping fee.
International Shipping
Estimated transit time: 7–21 business days
Actual delivery speed fluctuates greatly, affected by destination nations and customs clearance progress for textile goods.
Kind Reminder: All delivery times are estimations calculated from the shipment date, not the order placement date.
Shipping Fees
Shipping rates are automatically calculated at checkout according to:
- Destination address
- Package weight and dimensions (determined by the quantity and style of apparel)
- Selected shipping service
Minor adjustments to freight charges may occur as courier rates update. Should any unanticipated extra fees apply, we will notify you prior to processing your order.
Track Your Shipment
After dispatch, a shipping confirmation email containing your exclusive tracking number will be sent to you. You may enter this number on the carrier’s official website to view real-time logistics updates.
If you fail to receive tracking details within 3 business days after ordering, please reach out to us without delay:
Email: service@stearus.com
Phone: +1 (989) 682-2410
Our support team is ready to help.
Shipping Limitations
Certain apparel orders may face delivery restrictions caused by:
- Size and weight limits set by couriers
- Local import policies targeting textiles and garments in individual countries
- Suspended courier services in specific territories
In case we cannot deliver goods to the address you submitted, we will contact you quickly to discuss alternatives, or proceed with full order cancellation and refund arrangements.
Customs Charges, Import Duties and Taxes
International shipments may incur customs clearance fees, import duties or local consumption taxes upon arrival.
Such charges are not covered by item prices or checkout shipping fees and must be borne solely by buyers. We recommend checking local import rules for clothing products before completing your purchase.
Delivery-Related Problems
Delayed Shipments
If your parcel fails to arrive within the estimated window:
- Check tracking information for logistics updates or delivery attempts
- Verify your shipping address is accurate and complete
- Get in touch with customer support if further assistance is required
Lost or Damaged Parcels
If the courier confirms your package is lost, or goods arrive damaged:
- Take clear photographs of the outer packaging and all contents immediately after receiving the parcel
- Contact us within 7 days from the expected delivery date
- Provide your order number together with the captured images
We will communicate directly with the courier to settle the matter rapidly. You can choose either a reshipment replacement or a full refund.
Contact Details
For enquiries about shipping arrangements, delivery status, tracking and parcel issues:
Email: service@stearus.com
Phone: +1 (989) 682-2410
Closing Remarks
We aim to deliver a seamless and trustworthy shipping experience for every clothing order. If you have special shipping requirements, kindly inform us before placing your order. We will try our utmost to satisfy your requests where feasible.